Shaped by Light
Inspired by organic shapes, each piece plays with form, texture and light, shifting subtly throughout the day.
Privacy Policy
Last updated: 31 August 2025
Raw Lab Design (“Raw Lab”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from www.rawlabdesign.com (the “Site”).
Data Controller
Raw Lab Design
Email: hello@rawlabdesign.com
Personal Information We Collect
When you use our Site, we may collect:
Device Information: browser, IP address, time zone, cookies, and information about how you browse the Site (pages viewed, referral websites, etc.).
Order Information: name, billing and shipping address, payment details, email address, phone number.
Optional Information: if you sign up for newsletters, fill in forms, or contact us directly, we may collect your name, email, and any details you choose to share.
You can browse the Site without giving us personal data, but certain features (like placing an order or receiving newsletters) require it.
How We Use Your Personal Information
We use your information to:
Process and deliver orders (payments, shipping, confirmations).
Communicate with you about your order or inquiries.
Screen for potential fraud or security risks.
Improve and optimize the Site and user experience.
Send you updates or promotions if you’ve consented (you can unsubscribe anytime).
Cookies and Similar Technologies
We use cookies and similar technologies to ensure the proper functioning of our Site, improve your shopping experience, and analyze traffic. These may include:
Functional cookies: necessary for the website to work (e.g., keeping items in your cart).
Performance/analytics cookies (if enabled): help us understand how visitors use the Site.
Marketing cookies (if enabled): used for advertising or retargeting.
You can manage or delete cookies through your browser settings. For more information, visit http://www.allaboutcookies.org.
Third-Party Services
To run our business, we rely on trusted providers:
Hostinger – website hosting and storage (Privacy Policy)
Stripe – payment processing (Privacy Policy)
Google Analytics – website traffic analysis (Privacy Policy)
Meta/Facebook Pixel – marketing and retargeting (Privacy Policy)
We only share data with these providers to the extent necessary for them to provide their service.
Information Security
We take data security seriously. Your information is stored on secure servers with reasonable technical and organizational safeguards to protect against unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
Sharing of Personal Data
We may share your data:
With third-party service providers listed above.
To comply with laws or respond to legal requests.
To protect our rights, safety, or the safety of others.
In the event of a business transfer (e.g., merger, acquisition, or sale).
We do not sell or rent your personal information.
Advertising and Newsletters
We will only send marketing communications if you have given consent or if legally permitted. You can unsubscribe at any time using the link in our emails or by contacting hello@rawlabdesign.com.
Your Rights (EU/EEA Residents)
If you are a European resident, you have the right to:
Be informed about how your data is used.
Access the personal data we hold about you.
Correct or update inaccurate data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing.
Request data portability.
Withdraw consent for marketing communications.
To exercise these rights, contact us at hello@rawlabdesign.com.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations.
Changes
We may update this Privacy Policy from time to time. The most recent version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us: hello@rawlabdesign.com
Terms and
Conditions
Last updated: 31 August 2025
Welcome to Raw Lab Design (“Raw Lab”, “we”, “our”, or “us”). By accessing or purchasing from www.rawlabdesign.com (the “Site”), you agree to these Terms & Conditions. Please read them carefully before using our Site.
Use of the Site
You may browse and purchase from the Site for personal, non-commercial use only.
All content on the Site (including designs, images, text, logos) is owned by Raw Lab Design and protected by intellectual property laws. You may not copy, reproduce, or use any materials without our permission.
Orders & Payment
By placing an order, you agree that all details you provide are accurate and complete.
Payments are securely processed through trusted third parties (e.g., Stripe). We do not store your payment details.
Prices are shown in CHF and may vary depending on your location. Additional customs duties or taxes outside Switzerland are the buyer’s responsibility.
Delivery & Returns
Our delivery times, returns, and refund conditions are explained in our FAQ. These form part of these Terms & Conditions.
Limitation of Liability
We make every effort to ensure that product descriptions and photos are accurate, but small variations may occur since each piece is handmade.
We are not liable for delays or failures caused by circumstances outside our reasonable control (e.g., postal delays, customs, strikes, or force majeure).
To the fullest extent permitted by law, Raw Lab Design shall not be liable for any indirect or consequential losses.
Governing Law
These Terms & Conditions are governed by the laws of Switzerland. If you are an EU consumer, you will also benefit from the mandatory consumer protections of your country of residence.
Changes
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.
Contact
If you have any questions about these Terms & Conditions, please contact us: hello@rawlabdesign.com
